How To Contact Jamb Support: See Step By Step Guide

Are you a JAMB candidate with questions, concerns, or issues? Fret not! In this article, we’ll walk you through the simple process of reaching out to JAMB officials through their online support system. Whether you’re facing problems with UTME, Change of Course/Institutions, JAMB CAPS, Regularization, Matriculation List, Direct Entry, Correction of Data, Upload of Result, JAMB Admission Letter, or any other matter, we’ve got you covered.

Who Can Contact JAMB For Complaints and Enquiries?

The good news is, anyone can! If you have inquiries or face challenges related to JAMB examinations and services, you can log in to the JAMB Support website, create a support ticket, and submit it. This includes candidates and individuals seeking information or assistance.

How Long Does It Take for JAMB to Respond?

JAMB is committed to addressing your concerns promptly. They assure that complaints and inquiries will be attended to within 24 – 48 hours, excluding weekends. So, rest assured that your concerns won’t be left hanging for too long.

How to Contact JAMB via the Online Support System – A Step-by-Step Guide:

Follow these easy steps to reach out to JAMB officials through their online support system:

1. Visit the JAMB Support Portal: Go to https://jamb.gov.ng/support.aspx to access the JAMB Support portal.
2. Create a Support Ticket: Click on “Create Support Ticket” to initiate the process. If you’re filing a complaint on behalf of someone else, you’ll be asked if you are a JAMB candidate. Choose accordingly.
3. Fill out the Form: Complete the form with your details and provide accurate information. Once done, click the send button. Remember to enter the correct email address and keep track of your transaction ID.
4. Check Your Email: JAMB will send you an email to confirm that your ticket has been received and is in the system.
5. Monitor the Response: To check if your complaint has been addressed, visit support.jamb.gov.ng/candidate-support/my-tickets. Here, you can track the status of your submitted ticket.

FAQs:

Q: Do I need to be a JAMB candidate to contact them? A: No, anyone can reach out to JAMB for assistance or information.

Q: How long does it take for JAMB to respond? A: JAMB aims to respond within 24 – 48 hours, excluding weekends.

Q: Can I check the status of my complaint? A: Yes, visit support.jamb.gov.ng/candidate-support/my-tickets to monitor the progress of your ticket.

Conclusion:

Gone are the days of visiting JAMB offices for inquiries. The online support system ensures a quick and efficient way to address your concerns. Follow these steps, and rest easy knowing that JAMB is there to assist you.